Refund policy

Refund policy

At AYUR ZONE, we aim to ensure a smooth and transparent return and refund process for our customers.

1. Return Policy
  • Returns are accepted within 7 days of delivery
  • A return request must be raised within 24 hours of delivery
  • Items must be:
    • Damaged upon delivery
    • Unused, with original tags and packaging
    • Accompanied by proof of purchase
2. How to Initiate a Return
  • Contact us via:
  • Returns without prior request will not be accepted
3. Return Address
  • AYUR ZONE
  • 📍 Holding No. 2377, Ward No. 4, Koruvari Street, Berhampur, Ganjam, Odisha – 760009
4. Return Process
  • Once approved, you will receive:
    • Return shipping label
    • Instructions for sending the product
5. Exceptions / Non-Returnable Items
  • Bulk orders
  • Items marked as non-returnable on the product page
6. Exchanges
  • Approved exchanges will be processed
  • Replacement product delivered within 2 business days of approval
7. Replacement
  • Approved replacements will be processed
  • Replaced product delivered within 2 business days of approval
8. Refund Policy
  • Refund will be initiated after inspection of returned item
  • If approved:
    • Refund processed within 7 business days
    • Amount credited to original payment method
  • Bank/credit card processing may take additional time
9. Refund Delays
  • If refund is not received within 7 business days after approval: